Return and Refund Policy
Our policy lasts 7 days. If more than 7 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
In some cases, only partial refunds are granted (if applicable):
*Any item that is not in its original condition, damaged or missing parts for a reason not due to our error.
* Any item returned more than 7 days after delivery
Refunds (if applicable):
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will be automatically credited within a few days.
Delayed or missing refunds (if applicable):
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have completed all of these steps and still have not received your refund, please contact us at hello@kelbdogs.com
Sale or promotion items (if applicable):
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.
Exchanges (if applicable):
Did you get the wrong size or model? Do not panic, contact customer service by email: hello@kelbdogs.com to proceed with an exchange. Return costs are the responsibility of the customer as well as any costs related to a change of sizes. No refund will be considered without a return label or packaging. You have a period of 7 days to make the return shipment.
Gifts :
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.
If the item wasn't marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of giving it to you later, they'll be the one we'll send the refund to and they'll know you returned their gift.
Dispatch :
To return your product, you must send it to the following postal address: Chemin des Postes 66, Waterloo, 1410, Belgium.
The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend that you use a trackable shipping service or insure your shipment. We do not guarantee that we will receive the returned item.